At any time you can get a live shipping quote, simply by adding the items you wish to your cart and continue through the purchasing process. You do not have to submit payment to be able to get a shipping quote.
All orders are shipped with Canada Post, or for an additional charge, with UPS . You can select the method of shipping you prefer at time of purchase. All in stock orders usually ship next business day if your order is received before 10:00am MST. NOTE: We try our best to process orders in one business day, however this is not a guarantee and during busy periods processing of orders may take anywhere from 1 - 3 business days before shipping.
Shipping dates are estimates in accordance with our carriers. If you live in an area experiencing an unexpected delay, or if there are unforeseen delays with the carrier, please note that there may be additional shipping time before you receive your order.
For local orders (ie: Edmonton and immediate area), we have a next business day delivery to your home or business option. This option will be available to local areas only, and will not appear as an option for areas outside the shipping zone. Purchases will need to be made before 10:00am MST in order to allow time for processing for next business day delivery. Purchases made after 10:00am will be processed the following business day and will be delivered the next business day following processing. NOTE: We try our best to process orders in one business day, however this is not a guarantee and during busy periods processing of orders may take anywhere from 1 - 3 business days before shipping.
Free Shipping Policy:
Qualifying purchase must be merchandise only; any applicable taxes or value of gift cards purchased do not apply to merchandise total. During free shipping promotions, free shipping only applies to addresses in Canada within normal Canada Post delivery areas, shipped by Canada Post or Overnight Expedite to selected areas in Alberta. Large items may be subject to additional shipping charges.
International shipments are subject to local taxes, customs, and duties and/or additional charges such as brokerage fees. These charges are the sole responsibility of the buyer. If at any time Auto Obsessed™ Ltd. is billed for these charges, Auto Obsessed™ will bill the buyer in the same manner the original order was billed.
Refunds are given, less shipping and handling charges, for items returned in new condition with original packaging within 30 days of your receipt of the order. Customers must email firstname.lastname@example.org to receive a Return Authorization number. Products returned without authorization will not be accepted. Any order that qualified for free shipping will have the free shipping offer void and the shipping charges incurred by Auto Obsessed™ Ltd. for the free shipping will be deducted for that particular order prior to any refund being issued.
Product Warranties and Repairs:
All items sold by Auto Obsessed™ Ltd. are warranted solely by the manufacturer. All items needing repair should be sent to the manufacturer directly for service. Auto Obsessed™ Ltd. is not liable if the manufacturer fails to perform warranty service.
Price Match Policy:
Auto Obsessed™ Ltd. strives to offer Premium Detailing Products at fair pricing every day. In an attempt to provide increased value and service to our customers, Auto Obsessed™ Ltd. offers a Price Match Guarantee on most in stock items.
Auto Obsessed™ Ltd. will match any Canadian online authorized reseller’s current advertised price, subject to the details below.
- Price match will only qualify if the reseller is a Canadian authorized reseller, we cannot price match companies operating outside of Canada or those who are selling products without rights or licenses to sell from the manufacturer.
- The item must be identical to our item. We will only match prices or promotions on products that we carry.
- The total price, including competitor's shipping cost, is factored in when price matching specials and promotions.
- We are unable to match eBay, Amazon or other auction sites, closeouts or clearance items.
- Price matching only applies to in stock items, must readily be available for sale and immediate delivery, and applies to both Auto Obsessed™ and the price match competitor.
- Competitors price must be posted and verifiable online.
- We are unable to honor any group/forum/club discounts or special arrangements, these are discounts that are unique to the companies offering, all price matching can only be done against the posted price, sale or regular on the authorized competitors website.
- Items that have been price-matched are not eligible for additional discounts.
- Price matching is not available on previously placed orders.
- Price matching is not available on gift certificates.
When placing your order online, add the items you wish to your cart and in the comments section provide a link to the product on the competitors' website you wish to be price matched. At time of processing we will verify the purchase and apply any discounts and refund the difference to your method of payment. Price matching is at the discretion of Auto Obsessed™ Ltd. and is subject to change at any time.
All products are shipped using carrier-approved materials and methods. All products are also carefully packed to prevent damage during shipment. Nevertheless, damage may occasionally occur in transit. Any damage is the responsibility of the carrier, not Auto Obsessed™ Ltd.. Therefore, you must make all damage claims to the carrier.
In case of damage, retain all cartons, packing materials and damaged products for the carrier to inspect, take pictures and contact Auto Obsessed™ advising that the shipment has been received damaged within 48hrs of receipt.
During cold weather months there is a chance that products may freeze in transit. There are no couriers that offer any guarantee against freezing. Please understand that although Auto Obsessed™ Ltd. strives to provide our customers with the best service, ordering liquid products during extreme temperatures is at the risk of the customer.